Three-year-old Emma Bazzard saved her heavily pregnant mother’s life with this 999 call after she fell down the stairs at their home.

A three-year-old girl will receive a bravery award for calling 999 when her heavily pregnant mother fell down the stairs.

Emma Bazzard made the 11-minute call after discovering her mother, Catherine, unconscious at their home in Nailsea, Somerset.

Emma Bazzard who saved her mother Catherine’s life when she dialled 999 (SWNS)

She answered a series of questions and was able to provide her mother’s name and their address.

During the call, Emma told call handler Sarah Morris that her mother had banged her head but was not bleeding

Call handler Sarah Morris with three year old Emma (PA)

She calmly talked on the phone until an ambulance crew arrived minutes later – even checking whether the door was unlocked so they could enter.

Emma’s mother Catherine had landed on her stomach and it is believed the impact started labour.

Paramedics took her to hospital where she was given drugs needed to prevent her unborn baby boy arriving seven weeks early.

Since the fall, which happened in November, Catherine has safely given birth to Emma’s little brother.

Catherine Bazzard with her daughter Emma (SWNS)

Emma will be presented with a bravery certificate during a visit to Nailsea ambulance station later, where she will be reunited with the ambulance crew and call handler.

“I do not recall a great deal about the incident, but by all accounts Emma was absolutely amazing and so knowledgeable and calm,” Catherine said.

“I think this highlights how important it is to teach your child how to call 999 because they are never too young to put what they’ve learnt into practice.

“I couldn’t be more proud of Emma and am really pleased that the ambulance service is presenting her with a certificate.”


The call in full

Call handler Sarah Morris (SM): “Ambulance service, tell me exactly what’s happened.”
Emma (E):”Um.”
SM:  “Hello?”
E: “Mummy fall down the stairs.”
SM: “Your mummy fell down the stairs?
E: “And she has got a baby.”
SM:“And she’s got a baby?”
SM:“Was she holding the baby when she fell darling?”
SM: “All right. How old is your mummy?”
E:“How old are you? How old? How old are you mummy? How old are you? How old are you? Mummy, how old are you?”
SM:“Don’t worry about that sweetheart. Did mummy fall down the stairs holding the baby?”
SM:“Do you know your address?”
E:[gives the address]
SM:”Ok, and I’ve got that in Nailsea – is that right? Do you live in Nailsea?
SM:”What’s your name?”
SM:“And how old are you Emma?”
SM:“You’re three? All right Emma, my name’s Sarah. We’re going to help your mummy ok?”
SM:“Did Mummy and the baby fall down the stairs at the same time?”
SM:“Ok lovely. When did that happen?”
E:”Erm, in the house she fall down the stairs.”
SM:”Did it just happen now?”
SM:”Is Mummy and the baby awake?”
E:”Mummy’s… mmm.. yeah.”
SM: “Are Mummy’s eyes are open?”
E:”Mummy is asleep.”
SM:”Mummy’s asleep?”
SM:”Is the baby asleep?”
SM:”The baby’s awake?”
E:”I think..”
SM:”Is Mummy asleep?”
SM:”All right my darling, we’re going to help Mummy ok? Can you go up to your mummy for me?”
E:”I’m already with her.”
SM: “You’re already with mummy? All right. Is Mummy breathing?”
SM:”All right. You need to stay on the phone with me. Is the baby a boy or a girl?”
E:”A boy.”
SM: “A baby boy, ok. All right my darling, hang on a second. What happened to make Mummy fall down? Is Mummy still asleep?”
E:”She’s waking up now.”
SM:She’s waking up? Tell Mummy to stay still.”
E:”Still Mummy.”
SM:SM: “Good girl, well done. Ok. Emma, is Mummy bleeding?”
SM:”No. Is the baby bleeding?
SM:”What’s the baby called?”
E:”Umm.. we don’t know yet.”
SM: “Ok sweetheart. But they’re not bleeding?”
SM:”Where is Mummy hurt?”
E:”Um, Mummy’s head hurts.”
SM:”How old’s the baby?”
E:”In Mummy’s tummy.”
SM: “The baby’s in Mummy’s tummy? Ok sweetie. All right my darling, that’s ok. All right. How’s Mummy doing, is she still awake?”
SM:”So do you know where Mummy fell? Where did Mummy hurt herself apart from her head? Is she hurt anywhere else?”
E:”Are you hurt anywhere else Mummy? Are you hurt anywhere else? No.”
SM:No? Ok. And has Mummy got her eyes open, is she talking to you?”
E:”She’s going back to sleep now.”
SM:”She’s gone back to sleep now? Ok. Emma, the ambulance is coming my lovely so I’m going to stay on the phone with you. Is your door open?”
E: “No.”
SM:”The door’s not open? Is it locked?”
E: “Is the door locked? No.”
SM:”It’s not locked. Ok, so we can open it can we?”
SM:SM: “Good girl. You’re a superstar. Keep watching your mummy then and let me know if she’s awake or not.”
E:”Awake at the moment.”
SM:”Ok. That’s ok my darling. Can I talk to Mummy? Is Mummy talking?”
SM:”Ok. How big is Mummy’s tummy Emma? Is the baby big in Mummy’s tummy?”
E:”It’s very, very big.”
SM:”It’s very, very big is it? All right my poppet. That’s good. So you’re going to be a big sister are you?”
E:”Yes. He is coming at Christmas.”
SM:”Good. Ok. Tell Mummy to stay really still and tell her that the ambulance is coming.”
E:”Mummy, the ambulance is coming.”
SM: “Good girl. You’re a superstar, your mummy is going to be really proud of you. What’s Mummy doing now?”
E:”I’m giving her a cuddle.”
SM:”Ok. All right sweetie pie. You just stick with your mummy for me. You sit next to her, you hold her hand for me ok?”
SM:”Yeah. I bet it was a bit scary but we’re going to come and help Mummy for you, ok?”
SM:”You are so clever to ring up, aren’t you?”
E:“Mummy pressed 999, I didn’t.”
SM:”iS IT Just you and your mummy? All right. Did Mummy bang her tummy?”
E:“Did you bang your tummy Mummy? I don’t think so.”
SM:“Good girl, you sit tight for me all right? You stay on the phone and you can let me know if you see the ambulance.”
E: “All right. I stay with Mummy.”
SM:“That’s good. She’s doing really well, isn’t she, your Mummy?”
E: “Mummy’s back hurts.”
SM:“Mummy’s back hurts? Ok love. What I’ll do, when the ambulance gets there we’ll give Mummy something to make her feel better. Just make sure that Mummy’s got her eyes open and that she’s awake for me Emma, ok?”
SM:So is mummy having a baby boy or a baby girl?”
E:“A baby boy.  I’m going to have two brothers.””
SM:“Can you see the ambulance yet Emma?”
E:“I hear it.”
SM:”Brilliant. Don’t hang the phone up. Talk to me when you open the door so I know the door is open.”
E:”The door has opened.”
SM:”Good girl. Well done. Can you see the men in their green suits yet?”
E:”Yes, they are here.”
SM: “Good girl Emma, well done. You’re a clever girl. I’m going to leave you there ok? Good girl sweetheart, you’re very clever. Bye bye.”




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